I live in central London so having a 20km range should give plenty of options.
Barely anyone is looking at my profile, I'm certainly not getting any communication and eHarmony's customer service response to that was that I should regularly update the information I have on my profile so that it comes up in people's news feeds.
They came up with a new compatibility test, and when you try it there's no way to opt out.
After you hit the close your account button, a new window will pop up on your screen warning you that you'll lose your matches.